“The difficult people who we encounter can be our greatest teacher.” – Eileen Anglin
We hear horror stories all the time about obnoxious, overly difficult clients who often make things harder than they should be. While it’s not always repeated in self-help programs, we state here that the health and quality of your business life matters! Dealing with crazy-makers proactively will help you in creating the business you want.
If you’re starting to notice that your clients are making you crazy, consider watching for these signs as you engage with people. If they act a little too shady a little too often, it might be time to fire the client!
Here are a few crazy-inducers you may recognize:
- The late or never-paying client. They promise to pay, they may even have a contract, but the check just doesn’t arrive. They pretend they didn’t get your invoice, or your emails, or your phone calls, and might finally pay after you chase them for what feels like the eternity.
- The interpreter: They “remember” everything you say, and later, will tell you that you stated (and meant) something completely different than your actual words. They take all your words and interpret them in their own way, especially when it’s not possible for you to remember everything you’ve ever said.
- The Grumbler: They tell you about their terrible life over and over. Also akin to an “Energy Vampire”, every time you encounter them, you walk away feeling drained, exhausted and debilitated.
- The Balance-shaker: This crazy client starts off praising you. They say things like “You really get me,” or “I like your work”. In the next sentence, they rip you apart, accusing you of double-dealing, sub-standard work, or unethical behavior on your part, completely unexpected. This “give then take” approach makes you unbalanced, which is the whole point.
- The Racer: Always in a hurry, the racer is known to never care if you’re busy with other projects or clients. They say things like, “I need it yesterday,” or “I know you’re booked, but I need you to sneak me in first thing in the morning!”
There are many other crazy clients out there – and some switch personalities from time to time! Unless your business is psychology or psychiatry, you are likely not trained to fully diagnose the crazy. But if you notice yourself thinking about problem clients over and over, it’s probably time to first set boundaries. If that doesn’t work, you can distance yourself – and then, if things still don’t improve, you may have to find better clients.
How do you handle difficult clients? Share https://www.facebook.com/SpImageConsulting/
Projecting confidence in your professional life is sometimes easier to think about than to actually practice. Many of us truly know most of the answers, know when and when not to ask for help, and generally know our stuff when it comes to our business and the tasks we are responsible for. Sometimes, having to prove those abilities comes down to being confident. As any successful salesperson or longtime executive will tell you, “acting the part” is 50% of success!
So, thinking of yourself inhabiting the shoes of the role you want can build your confidence tremendously. If you get stuck, it may help to remember these other confidence-building tips:
- Build upon the image you want others to witness in you – Your image is all about your confidence – your swagger! – and not the price tag of your shoes or the balance in your checking account.
- Say “No” when you must – You can’t always meet everyone’s expectations or behave in a fashion that matches the world’s apparent plan. If you know you can’t reach a goal, say it as soon as you know it. You will all be better for it.
- Think of yourself as a business owner, even if you work for someone else -“Owning it” like it’s yours gives you confidence like nothing else, as it will allow you to advocate on behalf of your product, sell through your service, and stand up for yourself confidently when you need to.
- Express Yourself in Practice – Through your writing, reading, and listening skills. Write to the point, with an eye for the memorable. Read with an open mind and take notes. And listen without abandon, more than you speak: this is how we learn most rapidly about what’s great (and not so great) in the world; listening well also shows respect to those you are working with.
- Spend most of your time with people who support you – It’s hard to hear sometimes, but you dishonor your mind and spirit when you cohort with people who criticize, condemn or downplay your importance. Instead of letting your friends, colleagues or clients dictate who you are, build your self-confidence by tuning into YOU. If this is difficult to practice, consider working with a therapist or life coach for a period, to help you recognize what anxiety, dread, disappointment, joy, contentment, and relief actually feel like – and then notice how you feel when you’re with certain people. If people close to you bring you down consistently, find new friends, and figure out a way to connect with positive clients and colleagues to build back your confidence.
- Define what “taking risks” means to you – and take a little one every day — When you distrust yourself, or don’t reach out to others, or remain closed to vulnerability, or stop making waves, you miss too much! Take a small risk each and every day to get out of your comfort zone and start making bigger waves with your confident self!
How do you maintain confidence? Share with us on https://www.facebook.com/SpImageConsulting/