“The difficult people who we encounter can be our greatest teacher.” – Eileen Anglin
We hear horror stories all the time about obnoxious, overly difficult clients who often make things harder than they should be. While it’s not always repeated in self-help programs, we state here that the health and quality of your business life matters! Dealing with crazy-makers proactively will help you in creating the business you want.
If you’re starting to notice that your clients are making you crazy, consider watching for these signs as you engage with people. If they act a little too shady a little too often, it might be time to fire the client!
Here are a few crazy-inducers you may recognize:
- The late or never-paying client. They promise to pay, they may even have a contract, but the check just doesn’t arrive. They pretend they didn’t get your invoice, or your emails, or your phone calls, and might finally pay after you chase them for what feels like the eternity.
- The interpreter: They “remember” everything you say, and later, will tell you that you stated (and meant) something completely different than your actual words. They take all your words and interpret them in their own way, especially when it’s not possible for you to remember everything you’ve ever said.
- The Grumbler: They tell you about their terrible life over and over. Also akin to an “Energy Vampire”, every time you encounter them, you walk away feeling drained, exhausted and debilitated.
- The Balance-shaker: This crazy client starts off praising you. They say things like “You really get me,” or “I like your work”. In the next sentence, they rip you apart, accusing you of double-dealing, sub-standard work, or unethical behavior on your part, completely unexpected. This “give then take” approach makes you unbalanced, which is the whole point.
- The Racer: Always in a hurry, the racer is known to never care if you’re busy with other projects or clients. They say things like, “I need it yesterday,” or “I know you’re booked, but I need you to sneak me in first thing in the morning!”
There are many other crazy clients out there – and some switch personalities from time to time! Unless your business is psychology or psychiatry, you are likely not trained to fully diagnose the crazy. But if you notice yourself thinking about problem clients over and over, it’s probably time to first set boundaries. If that doesn’t work, you can distance yourself – and then, if things still don’t improve, you may have to find better clients.
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